Return, Exchange & Refund Policy

Return Policy:
At ABIS, our priority is your satisfaction with your purchase. If you're not completely satisfied with your order, you can return it within 7 days of delivery for a full refund or exchange. We understand that sometimes items may not meet your expectations, and we want to make the return process as smooth as possible for you.

  • Shipping Costs: Customers are responsible for the return shipping costs.       
  • Return Eligibility: Items are eligible for return only if a complete video of the original parcel being opened is provided. The video must be continuous and clearly show any issues or damage.
  • Conditions for Return: Returns are accepted solely for damaged goods. Sizing or other issues are not covered under this policy.

We highly recommend reviewing all terms and conditions specific to your particular product before making any purchase.
For any concerns regarding your purchase, please contact our customer support team at customer@abisforearth.com.



Exchange Policy:
In addition to returns, we also offer exchanges for items that you may wish to swap for a different size, color, or style. Simply reach out to our customer service team, and they will assist you in initiating the exchange process. We want you to be completely happy with your purchase, and we're here to help you find the perfect fit.

Refund Process:
Upon receiving your returned item, our team will inspect it to ensure that it meets our return criteria: original condition, unworn, and with tags attached. Once approved, refunds will be issued to the original payment method within 10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider's processing times.

Contacting Customer Service:
For any questions or assistance with returns, exchanges, or refunds, please don't hesitate to reach out to our dedicated customer service team at customer@abisearth.com. They're available to help you with any inquiries and ensure that your experience with ABIS is nothing short of exceptional.

At ABIS, we're committed to providing you with high-quality, sustainable fashion that you love, and we stand behind every product we sell. Your satisfaction is our top priority, and we're here to make sure you're happy with your purchase every step of the way.